Support

Application and Content


Features and Functionality


Accounts and Billing



 

Application and Content


What is a mention?

A mention can be any piece of content that we retrieve that matches your search criteria, including a blog post, Facebook Post/Comment , Tweet, forum post, blog or news comment, photo, video, or news article.
Top

What is a workspace?

The workspace is a private team space where you can create search queries that will allow you to monitor different brands or topics, view digital dashboards, gain insight and analysis, and collaborate around social media data and analysis. You may have multiple workspaces within the same account. Workspaces can be created in your account with increments of 5 searches. Larger organizations and/or agencies with many clients, may have teams/clients with their own workspaces. An example might be a company like Nike having one workspace for Dance and one for Basketball: these teams may not work closely enough with each other to want to share a workspace. Each workspace can be branded and customized: with an image in the upper left hand corner of the page, an image in the upper right hand corner of the page, and via customizable home page messaging.
Top

What is a search?

A search is a keyword or phrase (or bundle of keywords and phrases) used to retrieve social media content. You can have multiple required terms, exclude terms, and add relevant terms to help up prioritize and rank the content. Lithium SMM enables ad hoc search- meaning- you can change your searches whenever you want, optimize existing ones, or just experiment, and get back 6 months of historical data in seconds. The only limitation is that you can only have a certain number of saved searches running at once, defined by your service level/search package.

Each account has a designated number of searches. Searches purchased for an account may be allocated across workspaces in increments of five by any account administrator.
Top

How and what social media content does Lithium SMM cover?

Lithium SMM obtains its data via a combination of webcrawl, data licensing, and API access. Users are welcome to suggest any source to Lithium SMM and we will attempt to add it to our dataset. This may not always be legally or technically possible, as in the case of protected Twitter updates, but our system sends out email to verify the presence or absence of sources submitted for consideration.

As of 1/1/2011:

Blogs: Approximately the top 12M English language blogs, with a focus on blogs active in the last 6 months and containing at least one incoming link

Forums: Approximately the top 2M English language forums by activity

Twitter: Real time results from the Twitter search API; sampled historical data representing approximately 5-10% of the total Twitter feed. Twitter restrictions prevent us from making this 100% of the full feed. Only Microsoft and Google have access to the full feed at the time of this writing

Facebook: Posts, comments and 'like' data from the Facebook page of your choice. Once you've picked a Facebook page to monitor, we'll fetch the last 45 days of post, comment and 'like' history for that page. Expect it to take about 24 hours for the back data to populate.

News: Coverage of approximately 10,000 web based mainstream news sources such as NYTimes.com and Wired.com

Comments: Comments from approximately the top 1M English Language news and blog sites

Photos: Coverage of top photo sharing sites including Flickr, SmugMug, Zoomr and Picasa

Videos: Coverage of top video sharing sites including YouTube, Metacafe, Vimeo, DailyMotion, Flickr, MetaCafe, Revver, Veoh, Heavy, and Gamespot
Top

I found a forum in blogs, or vice versa.

If you would be so kind, please notify sl-support@lithium.com and we will set things straight.
Top

Why do I see Twitter results in the blogs tab?

Twitter results should not display in blogs unless a user has published something on Twitter AND published it to something else we consider a blog at the same time. If the permalink, the source and the content are all Twitter, please report this to sl-support@lithium.com

In the case that the content is a Tweet and the permalink is Twitter, but the source is NOT Twitter, it's probably because the user has used a client like Seesmic to publish a status update that posts in multiple locations at the same time, and one of the locations they are publishing to what looks like a blog to us. This happens with Tumblr blogs all the time. The fact is that the "tweet" appeared in both the users' Twitter stream and on their blog, in that specific example.
Top

How does the Facebook monitoring feature work?

We use the Facebook Graph API to poll for posts and comments. When first selecting a page, the list we retrieve will contain only Facebook Pages; groups, users, and community pages are not available at this time. Once you've picked a Facebook page to monitor, we'll fetch the last 45 days of post, comment and 'like' history for that page. Expect it to take about 24 hours for the back data to populate. You may also change the Facebook Page you are monitoring at any time, but you will lose the post and comment history of your current selection.
Top

Can I have a list of all the sources you track?

We do not publicize a list of all the sources that we track. We do help users determine if a particular source or list of sources is covered or coverable; please contact us at sl-support@lithium.com if this is your situation. Or use the 'Suggest a Source' feature, located at the bottom of every page in your workspace, to verify if we cover a source or sources.
Top

Why don't I see results or an article I was expecting to see?

There are several potential answers:
1. Your search may be configured in a way that is preventing it from being retrieved. Please double check the search criteria (do you have too many required terms? Do the required terms exist in the article in question?).
2. We may not have that source in our index. See the next question to learn how you can verify that.
3. The content is in the application, but it's not coming from the right source. This occurs because the content may have been reposted by aggregators.
4. Sometimes RSS feeds are truncated and your keyword may have been in the part of the content that was cut.
Top

Can I add sources/content?

Yes, you may submit sources through the application http://spark.lithium.com/source_suggestions/new . It takes roughly 24-48 hours to process. You will receive a confirmation email letting you know if the transmission was successful, and if it was successful we will begin collecting data from that source from that point on. Blogs and other sites with RSS tend to show up pretty fast, forums or other sites that require a custom crawl may take weeks.
Top

Why do I see the same result appearing over and over in results?

Results may appear to be duplicated, but these are actually republished articles. You may hide them with the “Duplicates: Hide” filter.
Top

Do you cover non-English content?

Yes, we cover Spanish, Italian, Portuguese, French, and German in our content searches. However, we do not provide sentiment scoring for these languages at the moment, so look forward to that ability in the future as well as the addition of more languages.
Top

How real time is real time?

In the case of top blogs (meaning highly trafficked, linked-to blogs) and other websites, content is usually retrieved within the hour or for something less popular, within a couple of hours. For external photo and video sites, access is as fast as their APIs, which are generally as "real time" as their sites are. Otherwise, our data is somewhere between 1 second and 1 hour old, depending on how frequently we crawl that particular site.
Top

How do alerts work? Are they real time too?

You can choose to receive an alert for any search, either daily, weekly or monthly. Alerts include top posts, new words, top positive and negative sentiment items, most recent Tweets, forums, and any group activity within that search such as items colleagues bookmarked or discussed, etc.
Top

Why am I not getting any Alerts?

If there isn't any new content within that time frame you won't get an alert. There must be at least one mention in that timeframe in order for an alert to be generated.

Also noteworthy: Google has been indexing articles since the late 90's, and we have not. This includes non-social media content, which we do not cover. Many of the results Google returns tend to be old and outdated, which you do not need, and they do not let you access more than the top 1000. We keep you up to date by indexing the last 6 months and you can review every piece of content that we find.
Top

How do I make my search results more relevant? Can you help?

Try adding more relevant terms to get better results at the top. If this works, consider making some of your relevant terms required. After you review your results, exclude words that are not useful, like spam keywords you see, or other terms that are not relevant. You are also more than welcome to ask us for help with this. That's what we are here for.
Top

How do you handle spam?

Lithium SMM has a very sophisticated spam identification algorithm. We take two-pronged approach: we first look at spammy domains (domains with a high proportion of spam content) and use an editorial process to either allow or disallow their content. This is useful, but will never be effective at catching new domains full of spam, or spam coming from legitimate domains, before the user sees it. Lithium SMM computes hundreds of document based features to assess whether each and every mention is or is not spam, looking at features like the number of words per sentence, the variability in length of sentences, the presence or absence of punctuation, the length of the longest sentence, the presence of porn words, etc. to determine if a post is likely spam. If so, users will not see the result in their main results set, but users can review the items questionably marked as spam and "retrieve" them to the main message display; likewise, users may designate "legitimate" results as spam (mark as spam) or remove a single post from the workspace permanently using the remove button. That will also remove every post with an identical permalink and/or content. All of this helps Lithium SMM refine the spam detection algorithm.
Top

What is Hide spam / Show spam?

Hide spam is the default setting for search results. Show spam will show you what our algorithm has classified as spam that may be questionable, as well as anything users of your workspace have marked as spam.
Top

Why isn't my search turning up any results when there are results on Google?

Lithium SMM is focused on searching social media, in English, today, so the closest comparison would be to a Google Blogs search for posts in English (for the same time period)- not to a general Google web search. Even when you are comparing apples to apples, you may see big differences in the number of results. The reason: In an effort to show you what's most important to pay attention to, we focus our indexing efforts on the sources that have a lot of readers or get a lot of attention. We don't prioritize the indexing of the little tiny blogs that have never had an inbound link. If you tell us what's an important one (using our 'Suggest a Source' link), we'll be sure to grab that for you and grow our list from there. What's more, we have aggressive porn and spam filters running which also may account for some differences between us and Google. But the main takeaway is: if there is a source you want Lithium SMM to monitor and you don't think we have it, tell us. We'll try and get it for you.


One final reason might be that you defined your search too narrowly in Lithium SMM, making too many terms required. Our search form does not work like the Google search box, and takes some getting used to. Try toggling your terms from required to relevant and see if that affects the results. If you need help setting up your searches, reach out to us at sl-support@lithium.com.
Top

Why are there fewer results in Lithium SMM than in Google?

Lithium SMM is focused on searching social media, in English, today, so the closest comparison would be comparing Lithium SMM's "Blogs" results to a Google Blogs search for posts in English (for the same time period)- not to a general Google web search. Even when you are comparing apples to apples, you may see big differences in the number of results. The reason: In an effort to show you what's most important to pay attention to, we focus our indexing efforts on the sources that have a lot of readers or get a lot of attention. We don't prioritize the indexing of the little tiny blogs that have never had an inbound link. We also have aggressive porn and spam filters running which also may account for some differences between us and Google. Otherwise, you may have defined your search too narrowly in Lithium SMM, making too many terms required. Our search form does not work like the Google search box, and takes some getting used to. Try toggling your terms from required to relevant to see if that affects the results. If you need help setting up your searches, see http://spark.lithium.com/tutorials or reach out to us at support scoutlabs com.
Top

Why don't I see the full content of a blog post?

As with any reader, some blogs limit the amount of content can be published externally. Some blogs allow all content to be published externally, some only allow 1 sentence and a 'more about this' link.
Top

Can I customize/brand my workspace?

Yes! You can name your workspace however you like. When you sign up, you will be assigned a random account number. We highly suggest you rename your space with your company name, brand name, or a client's name, for example. You may also add a logo, or customize the home page messaging.
Top

Do you offer white-labeling?

Light white labeling is included with all Lithium SMM accounts. You are able to add one or two logos to the header, customize the name of the workspace, and add homepage messaging.
Top

Do you offer an API or data integration?

As of January 2011, we have no API available. We are routinely asked to develop and release one, but there is no target date for an API release at this time. We will certainly note your interest in an API product if you contact us at sl-support@lithium.com.
Top

How are your email alerts different than Google Alerts?

Google Alerts tend to notify on all sorts of events, not all of them social media related, and not all of them recent. Lithium SMM Alerts are comprehensive and intended to provide a summary of what is in the application without you having to go there. Alerts contain new frequent words, top new posts, new posts with sentiment, tweets and more. We like to think of them as Google Alerts on steroids.
Top

Can I search for a URL or exclude a URL from my search results?

You can enter a URL (ex. nike.com) and you will see blog and other results containing that URL, but searching for a URL will not bring back results from that URL. Search is strictly keyword based. Same goes for exclusions.
Top

Can I use Lithium SMM on my Mobile?

We don't officially support mobile use, but the application is fully functional on iPads and iPhones. Our email alerts are plain text and will read clearly on any phone without trouble.
Top

What browsers do you support?

Officially we support Internet Explorer 7 & 8, Firefox 3, Safari 4, and Chrome on a variety of operating systems (Win XP and higher, OSX and higher). If you use Internet Explorer 6, many features will not function correctly or will appear broken.
Top

Some of the images and elements in the application are not displaying correctly, what is going on?

The information your browser stores is sometimes old, incomplete or corrupted. Deleting your browser's cache and cookies often fixes issues you can have with the Lithium SMM application, especially after a new version is released. Since we release code every week, if not more often, you may need to relaunch your browser or clear your cache to get the most up to date site experience.
Here's some browser-specific instructions on how to do it:

In Firefox on PCs:
  1. Sign out of the Lithium SMM application and close all other open browser windows.
  2. Click on the Tools menu at the top of your browser and select Clear Private Data...
  3. Select both the Cookies and Cache checkboxes.
  4. Click on Clear Private Data Now.
In Firefox on Macs:
  1. Sign out of the Lithium SMM application and close all other open browser windows.
  2. Click the on Firefox menu at the top of your browser and select Preferences...
  3. Select the Privacy tab.
  4. Click on the Clear Now... at the bottom of the dialogue box.
  5. Select the options Cache and Cookies in the new dialogue box.
  6. Click on Clear Private Data Now.
In Internet Explorer 6.x:
  1. Sign out of the Lithium SMM application. Close all other open browser windows.
  2. Click on the Tools menu at the top of your browser, and select Internet Options.
  3. Click on the General tab at the top of the dialogue box.
  4. Click on Delete Files under 'Temporary Internet files.'
  5. Select the option 'Delete all offline content.'
  6. Click on the OK button.
In Internet Explorer 7:
  1. Sign out of the Lithium SMM application and close all other open browser windows.
  2. Click on Tools in the Internet Options menu.
  3. Select the General tab.
  4. Click on Delete under 'Browsing History.'
  5. Under 'Temporary Internet Files,' click on Delete Files.
  6. Click on Delete Cookies.
  7. Click on the OK button.
In Safari:
  1. Sign out of the Lithium SMM application. Close all other open browser windows.
  2. Open the Safari menu on your browser's toolbar.
  3. Select Empty Cache.
  4. Click on Empty in the dialogue box.
Top

Can I format my text in the discussions and the agency co-branding area?

You definitely can! It's easy to have text bigger, in bold, have links,... If you know HTML, you can use basic HTML code to format, or you can use the Markdown syntax. For example:

<b>Welcome on Nike's Workspace</b>
Feel free to contact <a href="mailto:phil@email.com">Phil</a> if you have any questions regarding the tool.

or

**Welcome on Nike's Workspace**
Feel free to contact [Phil](mailto:phil@email.com) if you have any questions regarding the tool.

will render like this in the application:

Welcome on Nike's Workspace Feel free to contact Phil if you have any questions regarding the tool.

Top

 

Features and Functionality

How do you calculate Volume?

Volume is the sheer number of mentions we have in our index that match your search criteria. Volume is quantified and can be visualized in the graphing tools. It can be broken down by social media type: blogs, forums, Facebook, Twitter, and news..
Top

What is % of Index?

% of index is the percent of all social media mentions your search matches. We provide this graph because the total number of sources we are tracking is rising over time as more and more people participate with social media. So while Obama may have had 100,000 mentions six months ago, and 150,000 mentions today, he may be at a steady mention rate of 2% across all social media content over that six month period.
Top

What is Share of Voice?

Share of Voice is a comparative measure that shows the relative volume of different searches in a time range. We often see it used to compare competitors, such as NetFlix vs. Hulu vs. Blockbuster, brand attributes or product features, such as iPhone: Apps, iPhone: Touchscreen, iPhone: Service.
Top

What are Duplicates?

A duplicate is a mention that has the same exact content and permalink as another item in the index. This often happens when an author posts the same content to the same website multiple times, or when a syndication site republishes content from another blog. You may choose to hide duplicates so you do not see a stack of the same content over and over again, but we will still count them in the total volume. However, if you Remove a duplicate, all content that is identical will also be removed, permanently.
Top

I removed something I didn't mean to. How do I get it back?

There is no way to retrieve removed results from a search at this time. You would have to recreate the search in a new workspace. This can be done within the same account if you have enough searches available.
Top

How do Quotes work? Why aren't there any for my search?

In order to generate quotes, we need to find content that matches specific criteria. For example, in order for the system to find a "Love" quote, it would need to find the required keyword/s in proximity to the word Love, or adore, or another expression of emotion. For example: "I really love my iPhone." Think of it as a giant focus group of all social media content. It may take a day to generate quotes for a new search. If there are no quotes after a day, it may be that we have not found someone expressing an opinion that matches our criteria for a quote.
Top

Where do I go to delete my searches?

In the upper right hand corner of the search box, you'll see a small icon that resembles a gear and the word 'Manage' for Manage Searches. Click on that to manage your searches, add folders, sort searches into folders, etc.
Top

What are Assignments?

Assignments are a workflow tool that allows you to assign content items to other members of your workspace. There are various statuses for assignments such as 'please respond ASAP' or 'closed.' When something is assigned an email will be sent to the user given the assignment. Assignments may be exported from the application.
Top

What are saved items?

Saved items are kind of like bookmarks. If you save something, it can be tagged and will be saved in the application for as long as you have an account, even if it falls outside the rolling six month timeframe of data we provide.
Top

Can I export data or reports?

Mentions, Sentiment, Graphing data, Quotes, Assignments, and Saved Items can all be exported via .csv or .html Graphs and other visualizations from the application can be used in reports as well. All of the graphs are exportable as PDFs. The reports feature will also create a quick statistical summary for a given search and is exportable as a PDF. The underlying data for that report is also available as a .csv file.
Top

What is sentiment and how does it work?

Sentiment reflects the opinion of an author about the entity you have selected. Negative sentiment is, for example, a spiteful statement made against your brand, vs. positive sentiment, which would be an expression of praise, or satisfaction with your brand. Neutral sentiment, is neutral. Most of the mentions we see are neutral, meaning either the keyword or phrase you specified is mentioned in passing, without an opinion expressed, or that there is not enough evidence of sentiment for us to make a good judgment of positive or negative opinion.

Sentiment is scored using natural language processing techniques. For additional statistics and explanation: We wrote a full blog post that explains how we score sentiment.

Can I change sentiment value?

Yes! Sentiment is meant to be an interactive feature. Computers are not always accurate when it comes to interpreting human expression, which is why users of the Lithium SMM app will benefit from verifying and overriding the Sentiment score if needed. Every time you change a machine scored value for sentiment, you generate the data we use to improve the accuracy of our overall algorithm.
Top

What is importance?

Importance is calculated with a ranking algorithm that takes into account the relevance of the mention to your search, our proprietary editorial opinion of the source, and other metadata, such as inbound links of followers, as available. It's a great feature because most users, once they get above a few dozen mentions in a week, need to focus on reading the most important social media content, as opposed to all of the social media mentions out there.
Top

Frequent words - What is it, and what does "new words" mean?

In the Frequent Words list, the length bar for each word represents its frequency in the result set. New words are marked in orange, and represent words that are new within the specified timeframe. Yellow means that it is a query word, and blue represents other frequent words, though they are not particularly trending words. You can click on any word in the frequent words list to filter results down to only those that contain the selected word. They sometimes signify new trends and are something to keep an eye on.
Top

How does Remove This Result work?

Removing a result removes a post from your search results forever. It does not remove it from your workspace forever, only from that search.
Top

Can I use Boolean operators in the search box?

Boolean operators are no longer recognized within the search box. You can use Boolean operators in the construction of a search, however. The new search form supports both the OR and the AND operators. We modified the search form to include an OR button which will create another search box directly below for you to enter your 'OR' terms. The AND operator is mimicked by creating another keyword or phrase and making it a required term.
Top

Can I sort results by Geo-location?

We currently do not have this feature enabled. The reason for this is as follows: Traditionally methods rely on IP address identification for geo-location; but this doesn't work for much social media (not everyone on Twitter is geolocated at Twitter's collocation site in San Francisco). Some social media content is tagged with the geographical location of the author, but the percentage of posts/mentions that have information appended is very small. We have found even that small amount of data to be highly inaccurate. We likely will not have this feature until coverage and accuracy are greater than they are today.
Top

Is Support free? How do I access it?
Yes, for the time being, it's totally gratis. We want to help you get your searches set up, your colleagues participating and your alerts flowing. Contact us via email (sl-support@lithium.com) or phone M-F during PST business hours (888 620 6220)
Top

What are Reports?

The Reports feature is a simple way to generate key social media stats and insights for a search. Pick a primary search, and the Lithium SMM application will create an attractive PDF that can be easily forwarded to your entire team. Underlying data is also available in .CSV if you want to create your own visualizations. Watch this video to get a 2 minute overview of the process.
Top

What elements do Reports contain?

Volume graph displays the number of mentions within each social media type, as a line graph and Pie chart
Sentiment balance shows the number of positive and negative social media mentions for the primary search
Frequent word analysis looks at the top 100 social media mentions, analyzes them for frequent words and extrapolates these conversational trends across all mentions
Comparison of selected searches, in a line graph and pie chart. Typically, this will be a competitive, product or trend based comparison
Saved items is a custom element that allows users to select and label content such as videos, quotes, or images to include in the report
Top

How can I generate a report?

Click on the "Reports" link in the left nav, and then the "New Report" link. You'll be asked to choose a primary search, create a title for the report, and select a date range. If you've uploaded any images for use in your workspace header, such as a company or agency logo, you'll be able to include one of them in the header or your report, but images are not required.
You may also add searches to compare your primary search to. For instance, if your primary search is "nike," you might want to compare it to searches for "adidas" and "reebok," or even to searches for "soccer" or "golf." You may also choose saved items to include in the report, such as photos, videos, quotes, blog posts, tweets, etc. Once you've generated your report, the application will email you the PDF and the .CSV of your report within the hour.
Top

How can I access my old reports?

There are two ways to access your old reports: clicking on the "Reports" link will bring you to a listing of all the reports you've created, both PDFs and .CSVs. Reports may also be found in the "downloads" section, both PDFs and .CSVs.
Top

Can I edit a report?

Yes, you can edit a report by clicking into the "reports" link and then the name of the report you wish to edit. If the report was recently created and the first rendition has not yet been sent out via email, you will not be able to edit the report. You can edit any report in your workspace, but the new version will only be emailed to the latest editor, not to the original creator.
Top

 

Accounts and Billing

How does the 14-day free trial work?

You sign up, and we'll notify you via email when your trial period is about to expire. At that time your Account Manager will discuss with you subscription packages and pricing.
Top

How does quarterly billing work?

Once your free trial is over, we will charge you for the first 3 months of service, unless you have requested to pay by invoice. We'll continue to bill you in full at the beginning of each billing cycle. We accept Visa, Mastercard and American Express.
Top

Do you have agency pricing?

Lithium SMM was designed with the agency-model in mind. You can create 'workspaces' - one for each of your clients, where you can:
- add your own logo / contact info
- name the online workspace whatever you like
- add your clients' logo to the workspace
- extend your clients access - give them a log-in to the app and sign them up to receive robust email alerts
- do work on their behalf - curating the conversation, tagging things, assigning important to docs like 'needs response', etc.

Most companies who resell us just charge a flat monthly fee to companies, which include access to a private social media workspace (Lithium SMM) and their services/time on top, for Lithium SMM set-up and ongoing management and reporting. In this way, we don't have official licensing deals. We just offer deep discounts based on the volume of searches that you use, across all your clients. Speak to your account manager for more details.
Top

Can I pay by invoice/PO??

Sure. Contact your account manager, email us at sl-support@lithium.com or call us at 1-888-620-6220 to request this option.
Top

How safe is my credit card information??

Lithium SMM's payment process is PCI DDS compliant (to the October 2008 standard), which is pretty darn safe. The downside of all that security is that your billing information is not available to customer support people at Lithium SMM, so if there's a problem with your card, you'll need to log in to the application and resubmit your credit card number and expiration date. Please do not email us (or anyone else on the internet) with this information.
Top

I want to cancel my account, how will you refund me?

If you cancel after your subscription has begun, and after the 3 day grace period, the account will be available to you for the remainder of the service period, and will close officially after that. You can always reopen your account by contacting your account manager or emailing sl-support@lithium.com.
Top

How do I reset my password or change the email associated with my account?

From your profile page, which can be found by clicking on your name in the upper right hand corner, you can edit your username, email, icon photo, and other preferences under the EDIT tab. Directly to the right of the EDIT tab is the PASSWORD tab, which is where you can go to change your password.
Top

How do I upgrade, downgrade or cancel my account?

Contact your account manager and they will discuss your options with you.
Top

Can I get more workspaces?

Sure! You can have as many workspaces as your number of searches divided by 5. Have an admin go to Accounts link on the top right and go to the Workspaces tab to the right of Overview. Remove 5 searches so that you have 5 searches unallocated and you should see an option to add a workspace.
Top

How do I delete one of my workspaces?

If you want to delete a workspace, go to accounts link on upper right, choose the account with the workspace, select Workspaces (to the right of Overview), and the option to delete is to the right of each workspace. You will be asked to confirm, because deleting a workspace deletes all objects associated with it - searches, saved items, users, discussions, etc. You can then add searches to another workspace or create a new workspace.
Top

How do I become an account admin?

If you signed up for the account and submitted payment information, you are the account admin. Any account can have as many admins as preferred, but a current admin needs to invite or create other admins. The admin can click the Accounts link at the upper right, choose the account and select Users (to the right of Workspaces). You can invite new admins (or enable current workspace user as an admin) there. If you need further assistance with this, contact sl-support@lithium.com.
Top

How do I invite people or add other users?

Click on the Users tab, in the upper left nav and you will see an option to invite new users. Enter the user's email and send. Professional plans allow for unlimited users.
Top

Can I delete a user?

Any admin user can delete any other user, and any regular user can delete any regular user- but admins can always add themselves back into an account they have admin rights to. For example, if you don't want the 'Lithium SMM Support' member to show up in your workspace anymore, or any other user, you may delete them in the Users tab in the upper left nav. There, you will see a list of all the users of the workspace and next to their name will be the option to 'remove'. If you do delete the support user, please note that you might have to invite us back in at some later date in the case that you need technical assistance.
Top

How do I update the billing information for my account?

If you are an account admin, you may update your account information by going to the Accounts link, selecting the relevant account, and clicking on the Billing link. This will give you access to the payment information on file for this account. A regular user cannot access the accounts page nor see billing information.
Top

Contact us

support@lithium.com
Phone
888-547-8767
Video Tutorials
Support Forum